FAQs

Our FAQs help you get the answer to your question. If you can't find the information you're after, get in touch via contact form.

 

When will my order be shipped?
All pre-orders will be sent out from Thursday, 1 June 2023. After that, orders will be dispatched within 1-2 business days. Delivery can take up to 5 business days depending on the area you live in. Check our Shipping Policy for more information.


My order hasn't arrived yet
We start shipping orders from 1 June 2023. Allow at least 5 business days for delivery depending on the area you live in. Check out our Shipping Policy or get in touch with support@sigpromo.co.nz for further questions.


Can you deliver outside of NZ?
We are able to deliver to countries outside of New Zealand at buyer's expense. Please get in touch with support@sigpromo.co.nz for a shipping cost estimate.


What material are the beanies made from?
All of our beanies are made from acrylic material.


What beanie sizes are available?
We have two sizes available: adults and kids.
Adults: approx. 46-56cm
Kids: approx. 36-46cm

Are you selling beanies in store?
In 2023, we are not selling any beanies in store.


How can I sign up to the newsletter?
Fill out the contact form at the bottom of this page: Our Newsletters | Stroke Foundation NZ We look forward to hearing from you!